Return and Replacement
If my returned product is not approved, how will I be informed?
You’ll receive an update via SMS, email, or a phone call explaining why the return could not be approved and what to do next.
How many times will you attempt to pick up my returned item?
We will attempt pickup up to 2 times. If both attempts fail, you may need to reschedule or send the item yourself.
What are the conditions for a valid return?
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Product must be unused and in original condition
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Original packaging, tags, and accessories must be intact
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Invoice or proof of purchase is required
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Return request must be made within the eligible return period
How do I make a return and what do I need?
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Submit a return request from your account or contact customer support
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Provide order number, reason for return, and photos if needed
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Keep the product packed with all original items for pickup
What checks are done after Ekti Bazar receives the product?
Our team verifies:
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Physical condition and signs of use
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Matching serial numbers (if applicable)
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Completeness of accessories and packaging
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Eligibility under return policy
How long will Ekti Bazar keep a returned/servicing product?
Returned items are processed within 5–7 working days. Servicing items may be held until inspection or warranty processing is completed.
How do I send my product and what does it cost?
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Pickup service is available in eligible areas (usually free if the return is approved)
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If self-shipped, you may bear the courier cost unless otherwise stated
How long does it take to resolve my return?
After successful pickup and inspection, refunds or replacements are typically completed within 5–10 working days.
How do I request a return?
Log in to your account → select your order → choose Return/Replace → submit details, or contact customer support.
When can I return a product?
Within the specified return window from the delivery date (e.g., 3–7 days, depending on the product category).
Where should I return the product?
Use the scheduled pickup service or send it to the official return address provided by customer support.
What are the general return conditions?
Returns are accepted for defective, damaged, wrong, or incomplete items that meet policy requirements and are requested within the return period.
